Ortofon bronze PNP ALERT!!!!!


I purchased a PNP Bronze from a member who said it was less than two months old.
Its the one with the integrated headshell for SME mount or can be used without headshell on a Rega type arm.
Well,I undid the screws and was pulling off the tags,<I've been in Analog since mid seventies and own about 20
cartridges>Anyway the pins coming out of the cartridge body pulled right out.
  This has never happened even on my cheapest junk cartridge.
The seller had a reciept from Turntable Needles and Ortofon said they are not authorized dealer.
They also said it was clearly a manufacturing issue and should have not happened.

Meanwhile,they say I should go after seller for a refund.Well its not the sellers fault and I won't do that.
Neither is it mine,I've removed headshell wires hundreds of times and know what I'm doing.

What amazes me is how PETTY and Crappy a well known respected long time company can be.
ITs amazing that a company like Bryston can offer warranty work to the tenth owner in the 19th year and these
people won't even stand behind a obvious Quality Control DEFECT
Just a word of caution to Ortofon customers,think twice.
Steve

soundsgood05
From now on I will put a dab of superglue on the pins of every Ortofon cartridge I buy before attaching any clip. Problem solved!
It never happens even with 40 years old vintage cartridges, they are properly made, not like new Ortofon. 

Honestly, i have changed the leadwires on so many carts, moving them from one headshell to another, they are all made in the 70's or in the 80's, and i have never ever had any problem with cartridge pins. 

This is definitely Ortofon's quality control and poor build quality of the modern cartridges from one of the biggest manufacturer. 
Hi,I sympathise with Steve, and I cannot understand all these uninformed responses seeking to attribute legal liability to 1st, 2nd, 3rd parties in the transactions. This is solely a manufacturing/design issue. it should not be possible to pull out the pins  of a cartridge without excessive force, Problem: caused by Ortofon. trust me I have been in high-tech manufacturing for 40 years and Hi_fi for the same time. Never, ever managed to pull pins out.I must declare an interest: 2 years ago I bought an Ortofon Om10, a real disaster, After days trying to get it to track, there was a bad edge to the sound; medium level distortion from mistracking. Checking with a microscope I found my stylus was conical - not elliptical. Ortofon churn out these to the grey market. Customer service useless. Avoid Ortofon.Brian
There are individuals in ownership of Ortofon Models that are more than 10 years old and are able to keep them functioning through various methods.
My endeavours with Ortofon Cartridges is one where I intend on having the purchased Cartridge to be used as a Donor Cartridge for a rebuild.
Such a Purchase is governed by Caveat Emptor.

In numerous conversations with my rebuild Technician, who has a very intimate knowledge of Ortofon Models.
There is not a Ortofon Cartridge being suggested as not usable as a result of Poor Quality Control from Ortofon.
The selection process suggested, is based on what the end user is hoping to achieve with the build, and always to seek out a Cartridge which has a cantilever that has no noticeable alignment issues.

The assessment from my end is that Ortofon have produced numerous Cartridges and as made known in this thread a particular model is transparently reported after an enquiry, as having a known of 
Quality Issue, and has been discovered and Ironed Out.

I am remaining confident with Ortofon, and feel there will be other reliable donor cartridges to found for future endeavours.

If Ortofon were not so transparent with their explanation about the Quality Issue, this thread may have been a request to be informed on a reliable repair Technician, who could secure the Pins.         
Maybe user error, too much force used...or maybe just a bum cartridge...it happens with all manufacturers now and then...it maybe slipped by QC...I own the 2m bronze and it is a wonderful cartridge.