Ortofon bronze PNP ALERT!!!!!


I purchased a PNP Bronze from a member who said it was less than two months old.
Its the one with the integrated headshell for SME mount or can be used without headshell on a Rega type arm.
Well,I undid the screws and was pulling off the tags,<I've been in Analog since mid seventies and own about 20
cartridges>Anyway the pins coming out of the cartridge body pulled right out.
  This has never happened even on my cheapest junk cartridge.
The seller had a reciept from Turntable Needles and Ortofon said they are not authorized dealer.
They also said it was clearly a manufacturing issue and should have not happened.

Meanwhile,they say I should go after seller for a refund.Well its not the sellers fault and I won't do that.
Neither is it mine,I've removed headshell wires hundreds of times and know what I'm doing.

What amazes me is how PETTY and Crappy a well known respected long time company can be.
ITs amazing that a company like Bryston can offer warranty work to the tenth owner in the 19th year and these
people won't even stand behind a obvious Quality Control DEFECT
Just a word of caution to Ortofon customers,think twice.
Steve

soundsgood05
Just has happened to me with a 2M Bronze. Something's not right with the 2M design to allow it to happen...
I pulled the red pin out of my newish Ortofon Super OM cartridge last night. Just devastated. Emailed the story of the tragedy with pictures to the vendor this morning. The Needle Doctor is sending me a new one! It could have gone either way. I love those guys... Brian, Ken... thanks SO much.
Hi,
the same thing just happened to me with my Ortofon m2 Bronze on my mmf 5.3 turntable.
i couldn’t believe it either, I’ve been in this hobby for ~40+ years and never had that happen!
its obviously a manufacturer/ design defect in which a reputable company like Ortofon should stand behind!
Maybe we should put a YouTube video out for Ortofon owners to beware of this issue.
I heard it happened to a friend of mine on his EAT turntable’s $1400. Ortofon!
Quality should come first!
The seller purchased off the gray market, bad move!  Ortofon must be pretty busy filling the needs of all those new folks getting into vinyl records and $$ may be  getting in the way of QC.  Sad really!I still have teeth marks on my rear end from my "Grey Market" purchase years ago.