It seems as if the site is trying to encourage resolution of disputes through the feedback process so that anything for which a negative WOULD be left has a chance to get worked out by the parties before the feedback is permanently recorded. That said I, too, question how a negative could result from this system if one party decides to "hide" the transaction or not complete the feedback process for it.
Perhaps there is a way to achieve both goals - 1) encouraging both parties to participate in the feedback process so that there is an opportunity to resolve issues in the case of potential negative feedback, and 2) allowing for posting of negative feedback (even if the other party disagrees).
Would introducing a "delay" help? -- ie, the other party has X days (say 30) to respond to the feedback - after which, if there is no response, the feedback left would become permanent. Or, in the case of a pending negative feedback that, the party that left the feedback can return 30 days later and re-confirm the negative feedback (if there was no resolution). This would allow the other party to be "put on notice" and give them time to fix the situation before a potential negative feedback could be made permanent on their record. Just a thought.
Perhaps there is a way to achieve both goals - 1) encouraging both parties to participate in the feedback process so that there is an opportunity to resolve issues in the case of potential negative feedback, and 2) allowing for posting of negative feedback (even if the other party disagrees).
Would introducing a "delay" help? -- ie, the other party has X days (say 30) to respond to the feedback - after which, if there is no response, the feedback left would become permanent. Or, in the case of a pending negative feedback that, the party that left the feedback can return 30 days later and re-confirm the negative feedback (if there was no resolution). This would allow the other party to be "put on notice" and give them time to fix the situation before a potential negative feedback could be made permanent on their record. Just a thought.