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Opinions, Is this better for the Members?

What do you guys think about the new Audiogon feedback rating system. At the end of the process and a remedy is not reached will it be possible to leave a negative feedback on a member. Below is the new policy.

"This system is being implemented so that transactions are verified by both parties prior to posting of Feedback. It provides documentation of a given transaction and allows both members to review the feedback involved before any feedback is posted. Consequently, any disagreements arising from such transactions can be mediated from a basis of fact. Furthermore, this system increases the value of Feedback as one criterion by which to judge the standing of fellow members.
The old system allowed any member to post feedback when certain written criteria were met. Now, feedback will not be posted until both members agree that there was a transaction. Also, in the past, if a member did not agree with feedback given, they only had the option to file a dispute to get it removed. Now, they can disagree with the proposed feedback before it is posted."
jea48

Showing 1 response by mwilson

mwilson
430 posts
 
It seems as if the site is trying to encourage resolution of disputes through the feedback process so that anything for which a negative WOULD be left has a chance to get worked out by the parties before the feedback is permanently recorded. That said I, too, question how a negative could result from this system if one party decides to "hide" the transaction or not complete the feedback process for it.

Perhaps there is a way to achieve both goals - 1) encouraging both parties to participate in the feedback process so that there is an opportunity to resolve issues in the case of potential negative feedback, and 2) allowing for posting of negative feedback (even if the other party disagrees).

Would introducing a "delay" help? -- ie, the other party has X days (say 30) to respond to the feedback - after which, if there is no response, the feedback left would become permanent. Or, in the case of a pending negative feedback that, the party that left the feedback can return 30 days later and re-confirm the negative feedback (if there was no resolution). This would allow the other party to be "put on notice" and give them time to fix the situation before a potential negative feedback could be made permanent on their record. Just a thought.
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