This an unfortunate state of affairs. The idea that the timely resolution to a piece of equipment that might hinder an entire system/investment is disregarded, is unacceptable. I will not do business with any manufacturer, dealer and or distributor who is more concerned with the next sale rather than the current and/or past ones. I urge all to maintain this policy. We need to weed out these shabby business practices for our own protection as well as the reputation of the honorable firms we support.
If you can substantiate these circumstances perhaps you can post them with the associated names involved and let them respond to your and our satisfaction. This is an open forum after all. Collectivley we can help each other and the industry as a whole. Let us not forget to mention when we recieve satisfactory service. Perhaps a hall of Fame / Shame is in order with a page similar to the audiogon blue book. The graphs can show if there is appropritae improvement or the contrary , a firm that is existing on previous reputation.
If you can substantiate these circumstances perhaps you can post them with the associated names involved and let them respond to your and our satisfaction. This is an open forum after all. Collectivley we can help each other and the industry as a whole. Let us not forget to mention when we recieve satisfactory service. Perhaps a hall of Fame / Shame is in order with a page similar to the audiogon blue book. The graphs can show if there is appropritae improvement or the contrary , a firm that is existing on previous reputation.