On Line Audio Mail Order Retailers

My first experience with Music Direct was a pleasant surprise. I ordered a refurbished integrated and when it arrived one channel was dead. One short phone call and a replacement was on the way, along with a shipping label for return of the defective one. No questions, no need to return the defective amp first. When the replacement arrived I saw that it was not labeled as refurbished. I called to let them know about that and was told they were out of refurbished units so they sent a new one. Service exactly as you'd want it.
Best Buy has good specials and can be handy if they have a local store but you'd be lucky to find anyone in the store who knows anything about the gear.

Besides Music Direct, I've also had great service from B&H and Audio Advisor. If you find yourself in New York it's worth a visit to B&H, a giant fantasyland of gear...audio, photo, every kind of electronics you can imagine, with a staff that knows its stuff. It's pretty much the most fun you can have in Manhattan.