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Ok now I am frustrated with streaming

Help me out here please. I was really enjoying getting into streaming. Just purchased a Node 2i 2 weeks ago and have been enjoying it. Testing Tidal and Qobuz, leaning toward Qobuz. I was testing both wifi and ethernet connection. I seemed to pick up some noise and distortion on what I thought was the ethernet so I have been listening on wifi. I really enjoy finding new music on the streaming service. Tonight I was enjoying Sierra Hull because I listen to a lot of Alison Krauss. I was listening to Sierra Hull's new 25 Trips album and got to track 7 Escape and I heard a bunch of static/distortion, almost like a blown tube, except I have solid state equipment. I switched to Tidal to see if it was a problem with the Qobuz stream and same thing. Hooked up my MacBook pro to rule out a problem with the Node 2i, same thing. Now I am listening to Clapton's Unplugged and I hear the same thing. Is it my internet? I have a brand new modem, a Motorola MB7621, and a brand new Asus AC3100 router. I did a speed test and we are getting 237 mbps. My daughter was watching Netflix on a TV upstairs at the time, when she was finished I did a reboot of the cable modem and reboot of the Node 2i and then it was fine after that. I listened for about an hour after that. Is it my internet speed? Do I need to call Comcast/xfinity and up my speed package? Is it something else? Its getting frustrating and its not supposed to be like that, I am at the point where I may just send the Node back on the return policy and stick with CD's. 
jmphotography

Showing 2 responses by p05129

p05129
524 posts
 
Speed probably isn't the issue (it all depends on how much you are using the network/internet in your household, streaming music/movies/on demand stuff/YouTube, but to find out, run a network speed test and capture the ms it takes to ping as well as speed), its the quality of your connection. If you have a lot of packet drops, your data packet will have to be resent, and when this happens, the timing can be off or you will get dropouts. Next time it occurs, check your network stats and get your ISP to run a trace, catch it while you are having issues.
Once you get your network working on a consistent basis, look for a dac with a built in ethernet connection which can also be used as a Roon endpoint. You do this, you won't need your node2 any longer. Run Roon on a computer with all your ripped music and/or Qobuz/tidal access, and a network dac and you are done
p05129
524 posts
 
Everybody here is guessing what could be wrong, why not look at your network stats to see if you have any issues. Also, you can call your network provider to have them run a trace to your house to see if they see any errors. When you say you have 200Mb speeds, is that what you are paying for or are you doing a network speed test? 2 different things.
Is your internet connection copper, wireless, or fiber? If it’s copper, you could be running into issues after work hours because more people are fighting for that bandwidth, same for wireless. Fiber is the way to go if you want the most reliable, noise free connection possible. 
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