Node failing, surges?


This is not bashing the product which I enjoy and have other units elsewhere. I have this unit in CO and after 11 mos it simply failed to power up anymore. It was replaced under warranty. Used the new one for 2 weeks and seems like the same issue where it simply shut off and that was it. There was some lightning the second time.

All the stereo electronics are hooked up thru Panamax Max 5100 power conditioner and surge protector. There was no pop, click or anythin when this unit powered off. All other components are fine and kept running. In fact in 20 years never had a power surge take anything out here. The only other thing I can think of it I have Ethernet hard wired into this node and that Ethernet switch is on a different surge protector device. So not clue if I could be a power surge, something thru Ethernet, or something else. 
 

I have started a ticket with bluesound but figured I would see if anyone had any ideas as besides the loss want to try to ensure it does not happen again. Thanks.

jbs

Showing 4 responses by jbs

Thanks Eric. The Ethernet run is just 6ft. Thx for the recs on some ideas. If it seems like it is coming via Ethernet I may simply go wifi which I have done elsewhere. I post here as I troubleshoot. 

There is no power light. And pretty sure there is no way for user to reset the newest Node. Still waiting to hear back from Bluesound. First came back as problem solved, probably cause they sent a new one 4 weeks ago. 
 
If I get another will probably just use my mesh wifi and hopefully the direct Ethernet was the culprit. The newest google mesh unit that I have have no Ethernet out. But are about twice as fast as the older ones. 

Gracias. I wish it would at least power up. Looks like they will send another but no feedback on what may be the cause. I suspect some surge as doubt their power supplies are that bad. When I get the new one I'll stick with wifi unfortunately and hope for the best. I really have no clue, if it is a surge, if it is coming via power or ethernet.