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No sound and red power light on NAD C372

I haven't talked to my dealer or NAD yet about this problem, but I wanted to check if anyone has had a similar issue with their NAD or could identify what's wrong. I usually leave the C372 powered up and on standby, but after powering down and unplugging the unit for a couple of days when I wasn't around, I powered it up again to find that it provides no sound from any source, into speakers or headphones. The power light glows its warning red, but I've checked all of the potential issues in the manual (speaker cable shorts, overheating, speakers selected, tape monitor not selected, etc.) and all of that's been OK. I powered it down, disconnected, checked, and reconnected everything, powered it up again and still the same thing. I've done this numerous times, tried different sources, and so forth. This happened once before, a few weeks ago, but when I powered down and up again it was fine. Any suggestions?

The amp is only a month old, and I'm using it with Vandersteen 2ce Signature IIs and Sennheiser HD 600s, with a Marantz changer, Playstation 1, and Technics TT as sources. Cabling is Tributaries and Monster. I've been very pleased with the amp and with my system's sound as a whole, and I've also owned other NAD integrateds (302, C325BEE) in the past without incident. Thanks for any input!
ablang

Showing 3 responses by ablang

ablang OP
165 posts
 
Thanks for the responses. I have tried each of my sources, so the source selection isn't the issue, and I've disconnected and reconnected everything and powered up again a couple of times. It comes up just the same: speaker and source selections show as normal, but the power LED is red. I even opened it up last night to check the fuse, and it looked fine.

I'm guessing you're right, Xti16, that it's a power supply issue of some sort. My last concern is that I powered the whole system up via my APC H10 power conditioner (switches for all gear were on, with the conditioner as a master switch). Is it possible that the conditioner overloaded the amp with a surge? The APC supposed to keep the voltage constant, so it would surprise me--and also I've never had this problem with other amps, powering up the same way. Any further input much appreciated. Thanks.
ablang OP
165 posts
 
Thanks, Wscottbellah, but I have checked the speaker selection, tape monitor, and jumpers, too. Nothing had changed except for powering the unit down and up again, and it doesn't play through headphones either. According to the manual, if the light shows red when it turns on, there's a short in the speaker cables, but I've checked that up and down, too. Still no sound. Thanks for puzzling this out with me.
ablang OP
165 posts
 
This thread was a million years ago, but I thought I'd post a follow-up just in case anybody looking at buying a C372 or other NAD amp reads it. Turns out that, ahem, I had a short in my speaker cables (bare-wire terminations gone wrong).

To restore karmic balance in the universe, I hereby admit that the problem was solely due to user error. To NAD's credit, they took the unit in for review, found nothing wrong with it, and sent it back to me with a clean bill of health--at which time I discovered the problem was on my end. The thing's worked perfectly since.

Whew. I feel better.
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