I found Aurender support to be hit or miss so don’t feel alone. Never did get a response through the app so I would email directly. With direct emails responses would normally come in a couple of days.
No response from Aurender customer support
I purchased two Aurender a1000’s. They are nice units, but I sent two emails to support@aurender.com over the last few weeks and have received *zero* response (I checked junk mail as well). Is there a better way to contact them, or is their customer service just completely unresponsive? It's very disappointing considering I just spent $7k with them.