No response from Aurender customer support

That’s really odd. I usually get a response from their support team within 24-48hrs. 
Did you go thru Conductor app, Help, Send Remote Support Email?

Is there anything anyone here can help you with!

Very surprised with your experience.

But…

There’s a Conductor app upgrade in the app store. Try it and see if it resolves your issue with disabling Spotify.
As to selecting a streaming service upon starting the app I personally don’t see a big deal about it but you can submit a new feature request.

Have you checked junk folder in your email?

👍