There are a lot of problems in the mail/shipping business these days. I would contact the buyer and see if he received the gear first. If you have the money from the sale I doubt that an insurance claim is going to be approved.
Newbie seller
I've sold some audio equipment for the first time and am a little perplexed at what is happening. Would appreciate comments so I can avoid problems again.
First time out was intentionally low risk: Schiit Modi 3 and Vali 2 for $175 on US Audio. PayPal, buyer pays shipping. Insurance was through US Audio's recommended 3rd party insurer. Original packaging, plenty of pictures.
I was immediately contacted by a guy in Portland. He has about 25 purchases on record at USAudio, mostly of Schiit products. Good seller comments. I issued the invoice and he paid via PayPal. However, because I am a first time seller PayPal put a hold on the funds pending proof of delivery.
Next day 6/23 I shipped via USPS parcel select, adult signature required. Tracking shows item got to Portland 6/29, moved around Portland USPS facilities until 7/2, then nothing. Never even went out for delivery.
To my surprise on 7/15 PayPal released the funds to my account. I filed a missing package form with USPS but they haven't found the package. Can't submit an insurance claim until 7/23 (30 days). Not a peep from the buyer!
I'm perplexed at that. I plan on filing an insurance claim on Saturday, even though I have the money. As I understand it the buyer has plenty of time to file a claim with PayPal saying he never got delivery, and rightly so. Would you guys have done things differently? There's not much at stake here, but if I sell (or buy) anything of substantial value I want to do it right and minimize my risk. Comments are appreciated.