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Regardless of how you feel Tim, it is poor customer service to not respond at all.
Regardless of how you feel Tim, it is poor customer service to not respond at all.
New Tweak --- Its Fantastic
@perfectpathtech seems to have disappeared. Maybe @oregonpapa can recommend him to cut the quantity in half, along with a reduction in price. The unknown & limited shelf life, plus quantity to treat multiple systems, may be off-putting for a product without long term testing. A small sample container, with enough to treat 1-3 products for $10-30, would make a nice addition. 1 per customer. If it's as good as advertised, customers would buy the full size. |
@oregonpapa Jay ... • If Tim has not disappeared, then how has the ozzy issue not been resolved? You've tried to do damage control, while Tim has done nothing. This is like trying to sweep the dirt under the carpet. It takes a big man to step up and admit his mistake/s. In this case, his lack of response to emails, and not providing quality customer service. • The shelf life... You are referring to a beta product. A new formula means potentially different results. You've already mentioned the different audio results, in your experience. According to fleschler, "Tim mentioned that it lasts longer in a sealed or vacuum packed baggie, even longer in the freezer (six months or more was quoted)." 6 months is not a long time, IMO. • It "wouldn’t be cost effective to offer a smaller amount. After all, the cost of startup has to be recouped. Its business, pure and simple." Really? The startup costs and materials should be negligible, if properly handled. So that just means recouping R&D costs, to make a profit. I didn't say that halving the quantity meant halving the cost. Did you take basic economics? Look at the theory of supply and demand. IF you increase demand, the price per ml can increase, and the quantity sold increased. This means greater profit. As Geoff likes to say, Hel-loo! • As to positive reviews, I'm only familiar with ozzy's and your systems and preferences. I may not completely agree with both of your opinions, but I know enough to read between the lines. That leaves the product at 50% for me. The cost may not be that much if it works, but if it doesn't, it's a lot for a product with no return policy. This is why I recommended making it more of a no brainer to try. |
@ronrags Jay23 Most of the included items should cost very little in bulk, or are unneeded for a sample. People should have cheap gloves, or can buy some for little cost. The instructions can be placed online. I read about a DVD. Really!?!??!? Is this the 90s? This can be put on YouTube or website in HD. The well palette can easily be replaced by the customer with some small plastic container top. The applicator brush, it sounds like a Q-tip can be used. That just leaves the syringe or some container for the TC. Like I already said, if it's as good as advertised, people will buy the full size, and that's where the major profit is. Do you have more excuses? |
@oregonpapa Jay ... 1. So if you're at a restaurant, and you tell the waiter the food is cold, it's fine for him to walk away from you and stay silent? This is the same customer service Tim is providing. While ozzy may have posted it, Tim is the one that admitted to his lack of response. 2. That is the production formula? If not, it doesn't apply. 3. I have enough business experience to know the costs. I have no idea how much Tim spent. Hopefully his business sense is greater than his current customer service. 4. I know you're older, but Austrian economics have been the butt end of jokes for over half a century. 5. I'm happily working, not retired, and not spending much of my time in the forums. 6. And people love Blose. The negative review and lack of return policy has been completely side stepped. |
Jay ... Frank, 1. This is no longer a situation of something between ozzy and Tim. The restaurant example was an analogy that applies to all businesses. Tim admitted to purposely not replying to a customer’s email. This should be a basic courtesy, and is a poor sign on his customer service. He has yet to own up to this, has he? 2. This is still you avoiding the question. How old is your production, read NOT BETAS, TC? 3. See 1. 4. That is a sign of different issues. It has no relevance on the economic principles, and whether huge money is in the pocket books of those applying them. 5. Even if I read through all 22 pages. Most of it is filled with hyperbole, and what Geoff has named the The Last Tweak Syndrome. There is little talk of preferences, goals, and systems. I might dig further when I have time, but a sample, or 1/2 unit would a no brainer. I think you would agree that no matter what anyone says, the true mettle of an audio product is trying it in one’s own system. 6. Again sidestepping the negative review. As to the return policy, if it is different from what Audiogon states, then I would appreciate if you just said so. What is the return policy? I have laid out THREE questions very clearly. When you answer them, then you can continue your response of "Have your questions been answered to your satisfaction," when you should know they currently have not. Right now you are coming off as a a combination of the archetypes of the used car salesman and the white knight. Steve ... You used this same example with the Synergistic fuse. I always find it humorous when people continue to use this example. "Of course it works! Even my non-audiophile wife/daughter/son/friend/roommate/neighbor/dog/cat/gerbil/pet fish/rabbit...can hear the difference." My favorite, "my son knows how it’s supposed sound, he’s in his high school band!" 😂 |
^^^ And the purpose of those last two posts was what, exactly? Geoff recognizes when a tangential comment is made that is completely off topic. You obviously do not recognize irony either. It is clear you just do not get it. Maybe one day you'll realize that you do as much damage as you do good. If you don't know the answer, don't attempt to answer the question with some verbose rubbish. Let Tim come out from underneath his rock, since you say he reads every message. |
Jay sez ... Frank, I don’t speak for anyone else, nor am I an agent for anyone else, unlike you. You made an open question, to which I answered. Geoff is free to answer if I was incorrect about his intent. The rest of the comment stands. I have not said one word about used car salesmen. I merely made a comparison of them and you. If there is a negative connotation and/or prejudice to derive from used cars salesmen, that just reflects your actions, intents, and/or writings are negative. |
Yes, a "real" reviewer. One that has to "name drop" to try and support his reviews of questionable products. "To confirm this wasn’t the placebo affect at work here, I repeated the same test with my 17-year-old son (first chair saxophone in his high school band) located in my system’s sweet spot. My son agreed with me on all points listed above." http://www.stereotimes.com/acc020813.shtml "Four weeks after my 'AC panel service' was completed, I hosted a local audiophile friend, who is highly discerning when it comes to music reproduction and system set-up and hadn’t heard my system since applying TC." "Recently, Moreno Mitchell, a fellow Stereotimes reviewer, dropped in and heard my fully-treated PerfectPath system....." I don't question that the pTP products can change the sound or reduce noise. I don't care for colored products that roll off the highs along with the distortion. I don't have a problem with people liking colored products that sound like the artists are in the room. |
@mikeg Thank you for proving my point! You are putting your words and opinion in Moreno Mitchell’s mouth. That is called conjecture. Even anything he states to you could be untruthful, but at least you could then quote his exact words. I’ve seen multiple of the biggest names in reviewing tell another reviewer how good his system sounded & then admit to me about the flaws. Moreno Mitchell can go on the record in print or the forum if he so wishes to provide his opinion. |
@stray_cat If a system makes all music sound in room it means the lower level reverb and highs have been removed or obscured, in addition to the distortion. An uncolored system will reproduce both low level and high level reverb. I don't have a problem with people liking this sound, but it's a coloration. You're welcome to like what you like. The coloration just makes these products unwise to use in mixing & mastering. It's sad that many professional reviewers can't understand & explain the difference. |