I’ve been following this post, and I wanted to share my experience with Bob of Cerious Technologies.
Last year I contacted Bob about purchasing some GE speaker cables. I placed an order and he told me that they would ship in a week. He emailed me two weeks later and told me that some of his materials were lost and that there would be a delay. I was understanding of the situation. Three weeks after my order was placed I received a package, but it did not have the length of cables that I ordered. I contacted Bob and he told me that two orders were mixed up. He asked me if I would forward the package on to the customer who was supposed to get it, and told me that he’d have that customer send me my package.
I received the cables and I liked them, so i thought I’d try one of his power cables. A couple of weeks later I placed an order for the red PC. I had to email Bob several times to get him to send me an invoice, in fact it took two weeks, but he finally sent it.
Despite my less than stellar experience thus far, I liked the cables and I inquired about buying more. Bob was either totally unresponsive, or it typically took several emails to get him to respond, so I decided not to order more cables. I did continue to use the speaker cables in my system off and on for about 8 months.
One day when I was changing amps, the heatshrink which connects the spade to the cable came loose. I was able to continue using the cable because even though it was loose, the spade was still making a connection with the cable.
Then, last month when I was swapping amps again, the heatshrink and spade came loose and fell off of the second cable. I was unable to get this one to stay on, so I reached out to Bob and asked him If I could return the cable for repair — he said yes.
I sent the cable back to Bob. Several weeks went by and I did not hear from him. I sent him an email asking if he had received my cable for repair. I was quite disconcerted by his response:
Got the cable. So what is the real story with this cable? Never had a failure of a spade and you have two sheared off of the same run of cable. Certainly not a "loose heatshrink".
Bob
I really didn’t know what to make of this response. Did Bob think that I purposely damaged his cables? Did he think I’m a competing cable manufacturer trying to find out his secret sauce? I really have no idea, but this seems like a rude way to treat a customer.
I responded amicably to Bob’s message. I explained to him exactly what happened, as I outlined above, and asked him again if he could fix the cables — I got no response. I waited another week and sent a follow up asking if he’d be repairing my cables — still no response.
So it appears Bob has decided to keep my cables and not respond to my messages.
I felt compelled to share this experience with those who may be considering a purchase from Cerious Technologies.
