New buy, no return policy

I think the OP and the dealer both made the right move for themselves.  As detailed above there is much work and risk involved in doing an at home demo for expensive large loudspeakers.  The buyer had a less costly alternative with the option to return if he so decided.  Either party could be second guessed, but if they were to start over again I think they would still make the same decision.

Not everybody is going to get an at home demo.  The answer for a valued long term customers will be different than for just anybody walking in off the street. 

show room and order

If it wasn't for the dealer performing the showroom function, how would you have known if you liked the Acoras?  As I stated earlier, I think you made the right decision, as did the dealer.  But at some level this is another example of someone using a brick and mortar to audition and then buying elsewhere on the internet.

@mintakax you started a thread about two weeks ago about your search for a new loudspeaker.  I don't think Acora was even mentioned.   What made you consider them?

I find it interesting that no dealers participated in this thread.  It would be interested in hearing from a dealer as to the actual logistics of transporting and setting up 200+ lbs loudspeakers for an at home demonstration.  Do they crate the loudspeaker?  How many people are involved in the delivery/setup?  What's the time limit on the demo?  Are any fees involved?  Does an at home delivery effect any discounts you might offer?  How do you qualify, if at all, the customer?  How do handle if there is some damage to the loudspeaker?

Just curious.  My initial reaction to this thread was that the OP was asking for a lot to get his home demo, but based upon others' comments, may be that's the norm or at least the expectation of buyers of $30k plus loudspeakers.  The customer's always right?