New buy, no return policy


I am negotiating a sale with a reputable, but small dealer for a pair of new Acora SRC-2 speakers. I have heard them in the showroom with comparable electronics to my own and loved the sound and design. The show room was only slightly acoustically treated.

I'm ready to throw down, but the dealer does not have any kind of return policy if, for some reason, they dont work out in my own space. I dont feel comfortable with this policy but wondering if I am just being too entitled?  Other dealers from which I have purchased new speakers  have had 30 or 60 day returns, no questions asked. 

I also have the opportunity to buy a used set of these speakers from TMR with a return policy (minus 5% ,restock) if not satisfied. Of course the used price is considerably cheaper but there is no factory warranty and although they are stated to have had own owner, their age and provenance are unknown.

Any guidance, opinions or advice?

mintakax

Showing 13 responses by inna

No idea about Stockholm. French don't like to service even each other, to put it mildly, let alone foreigners. But they would still be happy to do you a favour and take your money. As one French man put it - We like money as much as Americans  do but pretend to despise it -.

Oh, some of you guys never show your faces in Paris, France. They will throw you out of any decent establishment, literally.

I don't buy anything from amazon if I can avoid it, in almost all cases I can and do.

Go ahead, do what you do, but don't complain later.

soix, exactly, we should go back to the 20th. century and start doing things the right way again. Internet commerce is good for cables and used equipment. Stop buying new equipment on-line, no matter the price, just stop it.

I believe in the equality of dealer/customer relations regardless of how expensive or not the item is.

By the way, TMR appears to want to monopolize the Audiogon market. I don’t need them and won’t buy anything from them. Kind of Amazon for audiophiles.

The dealer was right and the buyer was wrong. Now he ended up with very expensive second hand stuff.

I don't audition the equipment that I have no intention of buying. I only buy used and I buy very rarely. $50k speakers should sound great given the right source, electronics and cables.

mulveling, you wouldn't exchange your Tannoys for them, would you ? Do they sound very different ?

Yes, I understand the dealer, I understand the buyer as well. And he is a small dealer, he can't afford it really. I simply would not think that if I were buying $48k speakers I would be entitled to free or almost free home audition, set up, huge gratitude and a bottle of 100 years old single molt. But again I would want to hear the speakers with electronics, cables and the source they would be used with. Now, taking heavy turntable anywhere would be a big pain, digital source no problem. But if I  still insisted on my own analogue source, I would buy reel to reel tape deck, say, Otari in good condition, make a few recordings off the vinyl and take the deck to the dealer. After that I would either keep the deck or sell it quickly with some loss perhaps. We are talking about very expensive system, so extra couple of thousands dollars should not be a problem. Sounds complicated, but if you want a great sound you got to work on it too !

Yeah, that would be ideal, your  own room and electronics. But if the dealer’s room is very similar  it might be alright. Besides, you might move to another room next year. Are you going to replace speakers each time you move your system?  My current speakers have played music in five quite different rooms and they have done it  well enough,, better in bigger rooms, I do mostly listen almost near field, though.

" comparable electronics " does not have much meaning, even less when very expensive equipment is involved. $50k speakers should sound almost spectacular or why buy them ?

Anyway, hopefully that used pair will perform just fine for a long time.

I dissent. You should’ve brought your own source, electronics and cables to the dealer’s and listened. Had the dealer refused, yeah, walk away and never buy from him, regardless of price. If you can pay $48k for new speakers with full warranty why bother with used stuff? Still, the dealer might’ve made a mistake but so might’ve you. Interesting situation.