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New buy, no return policy

I am negotiating a sale with a reputable, but small dealer for a pair of new Acora SRC-2 speakers. I have heard them in the showroom with comparable electronics to my own and loved the sound and design. The show room was only slightly acoustically treated.

I'm ready to throw down, but the dealer does not have any kind of return policy if, for some reason, they dont work out in my own space. I dont feel comfortable with this policy but wondering if I am just being too entitled?  Other dealers from which I have purchased new speakers  have had 30 or 60 day returns, no questions asked. 

I also have the opportunity to buy a used set of these speakers from TMR with a return policy (minus 5% ,restock) if not satisfied. Of course the used price is considerably cheaper but there is no factory warranty and although they are stated to have had own owner, their age and provenance are unknown.

Any guidance, opinions or advice?

mintakax

Showing 4 responses by ghdprentice

ghdprentice
7,863 posts
 

@soix 

+1 Absolutely

I don't understand why that wasn't the first thing out of his mouth when the OP showed a serious interest in buying them. Is he new to the business? I have known a lot of dealers... and the good ones are really enthusiastic from the customers point of view. They really want to have them experience a product and know they are going to going to be happy. Maybe he is new. He better learn fast or he is going to provide the showroom for internet sales. 

 

ghdprentice
7,863 posts
 

OP,

Congratulations on your purchase. I am sure they will remain your end game speakers because of their great performance... and if that fades... well, there is their weight. 

ghdprentice
7,863 posts
 

Acora speakers are highly regarded. I have a friend that has heard a number of them and would say they are well worth the money.

 

ghdprentice
7,863 posts
 

First. Have him bring his demo speakers to your house and allow a trial. If you agree to buy, he should leave them there until your new ones arrive. This is how my purchases from small dealers have worked. This has been offered to me on all purchases over $15K. This kind of thing is exactly the point of a dealer and demo units. My dealer... not that small any more has over half his stock out all the time on trial. 

 

 

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