I have no urge to "prove you wrong" but don't understand why you thought it was unimportant to provide a make/model until pressed. Sometimes a particular make/model of just about anything (car, TV, computer, audio gear...) will have known issues that are specific to that item. Giving the make/model of your unit will let other owners or those with experience give you helpful info. That info would be irrelevant to most other brands on the market.
Personally, I have no experience with the BMC S1 so can't provide any further help, but hope someone else recognizes the issue and can assist. Otherwise, you'll probably need to send the unit off for service.