NEED ADVISE ON AN AMPLIFIER TRANSACTION


I am hoping you folks can give me some opinions on what you would do in my current situation/transaction.
I listed an integrated amplifier here on Agon, a gentleman purchased it and I boxed the unit as absolutely bombproof as possible. From looking at the buyers other transactions it seems he is somewhere in South or Central America as he has a shipping agent in Miami that receives his shipments, and then sends packages on from there. It took quite a while to get to him and I received an email from him saying that the unit was not working. When I sent the unit it was in perfect working order. There is a little bit of a different turn on process with this amplifier as it has a power switch on the back that you turn on first, then you push the button on the front panel which puts the unit into standby mode. You then push that same button again to get it going into warm up mode which takes 9 seconds. I have explained this to him and the buyer says it is still not working. I then sent the instructions which I found online at the manufacturers website to make sure he understands. I don't know if there is a language barrier or not but I asked if the boxed was damaged and have not heard anything back. I would assume the buyer would have notified me if it was damaged as soon as he got the amplifier. What would you folks do in my situation? I have perfect feedback as I would never try to scam anybody and I over describe whatever I sell...I also package everything as bombproof as possible. So if the unit was working and there is no damage to the package what would you do? Refund his money and hope I get the unit back? Thanks for your insights and opinions.
sean34
John,

While what you say is true, I think that Sean understands that this was a bad decision. Bet he never does it again!

Offering good advice and encouragement on getting it resolved is all that we have to work with.

Best to you as always John,
Dave
The guy probably figured out how to turn it on and is too embarrrassed to tell you. Don’t worry about it unless you hear from him again.
Run, don’t walk away from shipping goods to countries other than the US.

This has the hallmark of scam written all over it
So if you shipped it to Miami and his shipping address is listed as Miami you have fulfilled your obligation in Paypal eyes i believe . I did this type of transaction before myself . I was sure to explain my obligations to the buyer through communications on Agon thinking it would help my cause if i could prove the buyer accepted my obligation was done once the package arrived at his designated delivery address .
" Ahh, but Sean did make a mistake, he agreed to sell to a buyer in South America. 

I have shipped many items all over the world, but I have never shipped electronics or speakers out of North America. I'll ship cables, cords, fuses, outlets, phono cartridges, etc., anywhere. When YOU put yourself in a difficult position, YOU should assume some responsibility.

That is my take, though I see that it is unpopular here. It seems there are some shady sellers here. "

First, the OP made no mistake. He didn't make an international sale.  He made an agreement with someone, took payment on the amp and shipped it to Miami. You're letting the story cloud your judgment as to what really happened. 

What the buyer did with the amp once it got to Miami has nothing to do with anything. How could the sellers liability go beyond that in any way? The story is irrelevant. Only what took place is. What if some college kids father in Canada bought an amp listed on AG in California and shipped it to his son at the University of Miami for his birthday? The same exact thing took place even though the story sounds different. Either way it doesn't qualify as an international sale. That's the whole reason the buyer had the amp sent to Miami in the first place. He didn't want to make an international sale with someone he didn't know. Better to send it to a friend or family member in Miami that knows the rules for whatever country it was sent to.

This has absolutely nothing with my opinion or your opinion. Only the facts matter. The story has nothing to do with anything. Also, I know you mean well, but when you quoted AG's policy, you mislabeled it. If you read the quote, AG says they're tips. Tips are not policy, and policy may not be law. So if the OP decides not to refund the sellers money first, he disregarded a tip from AG, and nothing more.