NAD M33 cutting first second of song while streaming

... but I digress.  My question remains, is there a solution short of sending it in?

Don't know if this applies but I have this problem (first second music dropout) when my player is connected to a preamp/receiver with HDMI. There is a known interface problem (User manual for Sony 5400 Player has a notification) with HDMI. Something with the "handshake" protocol. Problem first noticed about ten years ago (Sony 5400) and still have problem with my Sony 4K disk player. 

The M33 qualifies, it has HDMI, so possibly.

I did a factory reset, it seems to have worked.  If anyone one else experiences that first second dropped on streamed tunes, give it a shot, it worked for me.  (so far... lol)

That didn't work for long either.  So, the question still exists, does anyone have a solution that works for longer than a few hours?  NAD's solutions have not yet worked.