My Mytek Brooklyn Bridge went dark maybe about seven or eight months ago, just after the warranty expired. It's been orphaned, i.e., nobody I've found wants to fix it. It's evidently a "1" as there is no indication of the model number. Loved it while it lasted, but for better or worse today's the day I'm officially "donating it" to the local electronics recycling bin. I'd feel guilty if you indicated you want it but...Rest in Peace, Oh Brooklyn Bridge!
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@dherring -- Mytek won't answer my my emails and I'm not bright enough to figure out any other way to get hold of them. The Brooklyn remains little more than a doorstop. |
The HEM company in Poland that they split off of I bet could fix it. They have actually put out a software release subsequent to what the official Mytek has released. My guess is that in addition the split and underlyign financial reasons, Michal wanted to put all his resources in BB2 and has foregone continued to support the BB1. |
Can’t get an email response from Mytek regarding fixing a broken Brooklyn Bridge or purchasing a new Brooklyn Bridge. Am I understanding correctly? I remember reports here of this happening before and the Owner said his email was down. Could this be happening again? Seems a little strange for a high tech company. |
Hi Ed I dug up our email exchange. It looks like I wrote twice but you did not see the responses. Please check your junkmail folder and ideally just give us a call at the main number. I do suggest if you think you don’t get email reply, call the phone line next. Best Regards, Michal at Mytek From: Michal at Mytek <mehow@*******> We did reply to you but from the context it looks like you maybe did not see it? Regards M On Jul 15, 2023, at 10:38 PM, Michal at Mytek <mehow@********> wrote: Hi Ed Yes we can repair it if you can send it to our office in Brooklyn Q: Who at (dealership) told you that they cannot repair? If you had a purchase receipt, please send. Thanks, Michal at Mytek NY
My original model Brooklyn Bridge went dead a few days after the warranty expired. My retailer (name withheld) refused to repair it, even if I paid for the repair. They also did not refer me to a repair shop. Because of this, I replaced the BB with a Cambridge CXN which I bought from Upscale Audio. I actually enjoy the Cambridge quite much.. Even if it doesn’t.image quite to the same standard as your device it offers me better tonal quality. In any case, if you offer me a repair, either in or out of warranty, I’d consider taking you up. I gotta say, too, that yeah I bought the Cambridge at an outlet other than Music Direct. I write this only because I’m on the verge of hoisting the BB into the local electronics recycle bin Ed Morris |
Michal thanks for responding My post above was only to comment on the others who said they were unable to contact Mytek. Good that you’re able to reply to the apparent confusion as well. It’s unfortunate that manufacturers such as yourself get a bad rap sometimes for something that seems unjustified. |
I paid for the upgrade pre-order back in 2022. Still waiting for delivery, still getting excuses on the rare occasion I get anyone to answer emails or phone calls. The most unprofessional pro audio company I've experienced. No follow up, no communication, plenty of empty unfulfilled promises. Almost like I'd purchased a certain bridge somewhere in NYC... Seems that once Michal feels you're not the most angry customer out there, you go to the back of the line and are ignored until the next time around. Rinse and repeat.
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