My recent experience in PayPal dispute


I want to share this story with fellow Agoners.

I sold a used tube power amp here in Audiogon. In transit, a power tube was broken. I told the buyer that I could either send an additional matching tubes or accept a return with full refund. The buyer opted for additional tubes. I sent them and there was no response from him until 5 months after the sale. The buyer asked me for help since the amp had a biasing problem. The amp was almost 20 year old model.
I told him that I cannot provide any help other than trying new set of tubes. The buyer apparently wanted more helpful afterservice, and filed a dispute for return/refund to PayPal. Apparently PayPal allows filing a dispute within 6 months of purchase.
Well, he did not go through Audiogon. Anyway, PayPal closed the case in my favor. For me, it is rather obvious that the buyer cannot ask for a refund after 5 months of purchasing a 20 year old tube amp.
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Showing 1 response by justlisten1

i had an almost exact experience as you several years ago. I sold a Counterpoint SA9 pre-amp to someone here.

the buyer had some initial questions after he received it. it also looked like his plans were to use it a bit and flip it for a profit. I entertained his questions for about a month and eventually referred him to Alta Vista Audio or web searches. The latter questions, made it clear he was trying to flip it for a profit, which made me a lot less inclined to continue to respond to his questions

About 6 months later, i received a PayPal notice email in am email account, I rarely used anymore. They placed a $4000 hold on my account. I had, at the time, 5 days to respond and clear it up. The seller claimed it was non-receipt of goods.

I contacted the several people, including the former owner of Counterpoint, Michael Elliot, who was extremely helpful to me. He had even been contacted by the buyer of my item, looking for info and upgrades. (ie, proving he was in receipt of item)

the seller ended up dropping his claim, with his excuse initiating it, that I stopped answering his questions.

Moral of the story, yes, this can happen and there are a lot of out there people you can run into via the web