I agree with Sean about the folks at Bryston. From Chris Russell, the VP, right on down the line they are indeed the benchmark that others should be measured against!
Mike Elliot-Alta Vista Audio
as a "Counterpoint" (sorry I couldnt help myself) to last weeks thread on Richard Vandersteen I wanted to relay my dealing with Mike E of AltaVistaAudio, aka Counterpoint. I purchased a broken Sa20 (blown mosfets) amp for repair and sent it over to him and I had the amp back in 7 days. I bought a 2nd Sa20 to monoblock and the transformer failed, got that back repaired in 10days.(shipped during 1/01/02, a , Fedex, UPS holiday)
The amp which was sent in for mosfet repair went down on Saturday taking with it my speaker. Without even knowing whether the failed channel was the same channel that was repaired, Mike volunteered to repair it for free and covered shipping both ways!!! It is quite possible that the channel that went down was the non repaired one, I don't know and he didnt make note of it.
Emails and calls have always been promptly returned and questions answered fully. I must tip my cap to him and let others know there is another side to the audio biz which restores my faith in high end and its future. I think we all need to support those in the industry who still are in it for the love of music.
The amp which was sent in for mosfet repair went down on Saturday taking with it my speaker. Without even knowing whether the failed channel was the same channel that was repaired, Mike volunteered to repair it for free and covered shipping both ways!!! It is quite possible that the channel that went down was the non repaired one, I don't know and he didnt make note of it.
Emails and calls have always been promptly returned and questions answered fully. I must tip my cap to him and let others know there is another side to the audio biz which restores my faith in high end and its future. I think we all need to support those in the industry who still are in it for the love of music.