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Melco Audio N100 Won't Pair with App

I recently purchased a Melco N 100 and D 100.

I also purchased an iPad iOS 18, and installed the Melco Music HD app to use with the N 100.  The app opens and shows a list of streaming options like Qobuz, Pandora, Apple Air Play, and others, but it does not show or communicate at all with the N 100.  Melco Audio has no customer support phone number.  I tried e-mailing them twice about this issue, and have received no response.

Does anyone know how to get the Music HD app to communicate with the N 100?  Is there any way to contact Melco's customer service?  Any help would be greatly appreciated.

tubz

Showing 3 responses by mahler123

mahler123
3,505 posts
 

The Melco Apo doesn’t work that well. Essentially it’s the mconnect app with the Melco name badge on it. So I just stopped using it and downloaded mconnect which works much better. My N100 recognizes mconnect without difficulty.

Melco lack of CS is disappointing. I’ve only had 1 issue besides the app in 5 years and wound up resolving it through my dealer

mahler123
3,505 posts
 

Have you done the latest firmware update for the N100?  Are you using Ethernet for the N100?  Is the tablet on the same network as the N109 and is it using the latest update?

  Have you used other streamers with the tablet?

  There is a Melco support group on Facebook that appears extremely responsive 

mahler123
3,505 posts
 

I’m on vacation and away from my server but thanks for the update.  Something to look forward to on my return!

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