I've been down this road before with Krell. But delt with them directly.
When my drive went down in my sacd standard. They upgraded it for free
after demanding it. If your unit is still under warranty call Krell (do not
email them) and ask for the service manager or the vice president of the
company. They should help you out. Keep demanding a free upgrade to
version 3 or if you can trade it in for one of their new models which are
way better than the sacd standard. Even their cheaper $2500 one is
better. If you any trouble message me directly.
When my drive went down in my sacd standard. They upgraded it for free
after demanding it. If your unit is still under warranty call Krell (do not
email them) and ask for the service manager or the vice president of the
company. They should help you out. Keep demanding a free upgrade to
version 3 or if you can trade it in for one of their new models which are
way better than the sacd standard. Even their cheaper $2500 one is
better. If you any trouble message me directly.