Have them do it. I’ve never had any issues with McIntosh customer support or their service. They’ve always been stellar and one of the reasons I purchase their products. They are trying to maintain the integrity of their products and avoid having to fix issues (and they will) caused by improperly installed firmware.
Mcintosh customer support
Requested Firmware update from Mcintosh for my ageing but still good sounding D150 Dac Mcintosh customer support virtually refused to supply Firmware v 1.02 with me . their answer was,,
( Unfortunately, company policy prohibits me from sending out firmware updates. We used to distribute them openly but they ended up on forums and were installed into incorrect units causing a massive influx in service repairs. At that point the company instituted the policy to no longer distribute them.)
it is so sad that Audio Giant like McIntosh do not care about their customers.
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@sabih, I forwarded your compliant to Audio Classics since McIntosh has no email address listed. They will forward your information to McIntosh, but they SAID the upgrade is ALREADY available on the McIntosh website as theyALREADY posted above. "For units with DA1 Digital Audio Modules: McIntosh USB Audio Windows Driver D V2.0.. please see detailed instructions on their web site". Audio Classics get an A+ for helping me. I saw your post and immediately attempted to email McIntosh but could not. I contacted Audio Classics for assistance and they responded very quickly and your problem is solved. Thank you Audio classics for this OUTSTANDING customer service.
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@hgeifman many thanks really appreciate your time an energy to help me out expecting to hear from Mcintosh dealer soon hopefully they are going to help me to update firmware |
@sabih, I found the info below but do not know if this answers your question. Please review: ”The McIntosh D150 digital preamplifier requires the latest firmware to be installed for proper operation, especially when using the USB audio input. According to the search results: To update the firmware on the McIntosh D150: 1. Check if the D150 has the latest firmware version. If not, you need to update it first before installing the McIntosh Windows USB driver software.[1] 2. Download the McIntosh Windows USB Driver Software Package and unzip it.[1] 3. Run the "McIntoshHDSwPkgSetup.msi" installer. When the Windows Security window appears, check the "Always trust software from ’Savitech Corp.’" box and click Install.[1] 4. After the software installation is complete, reboot the computer.[1] 5. In the Windows Sound Settings, select "McIntosh-HD HS USB Audio" as the default audio device for proper operation of the D150 via USB connection.[1] The search results indicate that updating the firmware and installing the latest McIntosh USB driver software is crucial for ensuring reliable and optimal performance of the D150 when using the USB audio input.”
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- 28 posts total