mark levinson service

People need to understand that when a factory closes its operations in one state and re-locates in another, this TAKES TIME. Equipment must be transferred from one factory to another as well as implementation of personnel, office equipment, test equipment, etc.. The service is there and will continue to exist. People will just need to be patient and hang in there!

I am very disappointed in their service. I have a 383 integrated that needed service. I sent it in July 2003 and got it back. That was a 6 month wait!!! I called them and emailed them several times (they never answered my emails) and repeatedly asked them for information on the status of the repair. They could never give me a straight answer. I was just about to give up when someone finally called and said they were sending it. Now here's the kicker - I just set it up tonight for the first time and now it went out again. The screen says "Amp Fault". I am so frustrated and frankly very pissed off at the moment. Does anyone know what I should do??? I really don't want to wait another 6 months for them to fix it and have to keep on sending it back. I will never ever buy another Mark Levinson component ever again. That I know for sure. If anyone has any suggestions or comments I would greatly appreciate it. Thanks.

I got my DAC ML 36 s back today the 20/2 2004, it was sent to ML (Harman) in may 2003 so 9 months tells it all!!!!!!! I realy don't hope my other ML equipment got any problems or I will be too old and deaf before I got it back.
Or you can say it this way, If you want ML music all the time, you have to buy 2 sets.
Yanomami

I sent in my No. 37 CDT and they set the expectation up front that due to the move they would be 6-8 weeks for the repair. All of my calls were answered or returned. Although they were delayed in returning the unit due to internal paperwork issues, they performed the repair admirably. In summary, the repair took a while...but the communication was excellent.
This all took place at the end of 2003.

I had sent my trusted 31.5 transport to Madrigal in Sept. 2003. The unit was functioning at the time, but had an intermittent software glitch that would cause the transport lid to open on its own periodically. I had to wait until Feb. 04 to get the unit back. When I opened the box I was in disbelief to find the transport hold down strap was not attached to the unit but was in a separate plastic bag. When I opened my CD transport, there were loose parts inside, proving the unit was damaged during shipping. Madrigal was contacted and they do not believe they can repair my 31.5. They are in the process of setting me up with one of their used spare units ('B' stock) for an exchange. I have little confidence in the new company since a number of the former ML employees have left the company since the transition. I think ML is in big trouble, and for those of you who have cherished their equipment over the years, all we can do is hope and pray that we never need service.