I had sent my trusted 31.5 transport to Madrigal in Sept. 2003. The unit was functioning at the time, but had an intermittent software glitch that would cause the transport lid to open on its own periodically. I had to wait until Feb. 04 to get the unit back. When I opened the box I was in disbelief to find the transport hold down strap was not attached to the unit but was in a separate plastic bag. When I opened my CD transport, there were loose parts inside, proving the unit was damaged during shipping. Madrigal was contacted and they do not believe they can repair my 31.5. They are in the process of setting me up with one of their used spare units ('B' stock) for an exchange. I have little confidence in the new company since a number of the former ML employees have left the company since the transition. I think ML is in big trouble, and for those of you who have cherished their equipment over the years, all we can do is hope and pray that we never need service.
