Mark Levinson Customer Service is the best!

This is very useful info..  I was considering adding a 523 Pre to my preamp wish list but I don’t like the idea of purchasing something that will not be supported with service when I want and need it.  I hate it when boutique hi-end mfrs. drop service for their  older products.  

Thats good to know .. thank you ..  is the 433 considered "old" and not serviceable by Mark Levinson? My 433 is operating fine however .

Let me know how your audition of the ML 585 goes ...

Thanks again, Scott for sharing your experience.

I am interested in the new ML No.  585 integrated amp. I want to get an audition later this year.

I also wonder the reasoning behind not servicing the older lines ..

Is it because they want to be difficult and be as inconvenient as possible to all their customers that own them?   

Yes .. I did not realize that they do not service "older" equipment .. 

Wondering what models or years the cut off for service is ..

Jafant

Just purchased a used Mark Levinson 433 and did not come with any xlr grounding straps even though I am utilizing the balanced, I just had some questions in regards to the amplifier and always had a fast correspondence via Email.

 I just recently called wanting to order just one xlr grounding strap and Richard stated he will be sending one out free of charge for me. Just thought it was a nice thing to do.

I did not realize that some Mark Levinson owners have had bad experiences.. I guess this happens with any company who has been around for so long .. law of averages type scenario? 

Wow .. sorry to hear  ..

and for the record ..  I don't like single malt scotch