Marantz Receiver Bad HDMI


Has anyone had problems I bought a SR7009 I had it less than 18 months HDMI inputs went out I called Marantz it was under warranty. They then sent me a B Stock 7011 less than 18 month the HDMI went out on it. Chris from Marantz customer support refused to do anything and said that the warranty had expired because Marantz provides 3 years combined warranty service. SO they combined the 1 1/2 year when the previous unit went out to the little over 1 1/2 months when the 2nd unit went out. MARANTZ should’ve provided 3 years on both units. Its not the consumers fault that their units are defective. He said that I could trade it in and get little to nothing and then use that money to purchase another Marantz receiver. Why would any one with half a brain do that, needless to say Marantz wont get anymore of my money, BUYER
BEWARE of Marantz. Chris the customer support manager is the judge, jury and executor. He says he makes the final decision. I know of no other establishment that runs that way.
sixgears2u

Showing 1 response by m-db

I’d assume my HDMI issue is unique to my system.

Using Comcast’s supplied cable box, their remote powers up cable box, my Pioneer Elite SC-07 receiver and Elite Kuro plasma sequentially.
After a few years the receiver would power up and the HDMI would fail its connectivity.
I upgraded from the Pioneer included HDMI cable to a Blue Jeans and the connection failures were reduced considerably but still occurring.
Over six years ago a local Pioneer plasma servicing technician was well aware of the issue and suggested leaving the receiver on. Problem solved ever since.

I suspect HDMI is an inherently weak design compounded by poor termination. More often than not it manages to last longer than manufactures warrantee periods.