2. amps-preamps
  3. 1372162186

Manufacturer Repairs? What is a reasonable time?

I sent a solid state amp back to the manufacturer in the USA on March 16 for a minor repair - one channel input not working - despite 4 phone calls and 4 e-mails - he hasn't even started the repair. Doesn't respond to emails but does answer the phone and says he is busy and is alone. I Will not identify him yet, since I'm not sure what the "norm" is, since I have always been thoroughly spoiled by Bel Canto, Atmasphere, CJ, AR, acoustic Zen, Cambridge, EAR, who respond immediately and usually have my unit back in 2 weeks. So when do I start to play "ugly", realizing that the economy is bad and manufacturers may be struggling?
springbok10

Showing 2 responses by unsound

unsound
7,315 posts
 
This is nonsense, would you be so patient if your car needed repairs? Doesn't this manufacturer realize that the rest of the money spent on your system might be in limbo too?
The couple of times I needed work done for me by Thiel over the past couple of decades, took no more than a couple of days. That's how it should be.
unsound
7,315 posts
 
Too much high end pricing for low end service in this industry. Too be fair, there are some notable exceptions, that do provide outstanding service.
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