Seems to me this is the price of admission for buying over the net vs. from a B&M store. Sounds like you are paying one way shipping and they are covering the return. It sucks that the unit is not right, but that's the world we live in now. Of course, if you want to go back to the day when your local dealer sold at full retail and gave you 10 cents on the dollar for your trade, well, then you probably would not have had to pay one way shipping.
Now if you were a walk-in customer, Kevin should cover getting it back to the service center.
Now if you were a walk-in customer, Kevin should cover getting it back to the service center.