I just encountered the new UPS business model today. I went to ship a DAC I just sold at my local UPS depot counter. I haven't been there since the purchase of Mailboxes Etc.
What I found was one clerk serving a room full of customers, where formerly there were two or three. She made a big producion out of checking packages for correct packing. In fact, this seemed to be her major role, aside from collecting money.
In the past, UPS would help beef up the packaging if they could. Now the clerk simply advised people to take their non-compliant packages to the nearest Mailboxes Etc for packing assistance. Of course they didn't mention that it might cost a bit...
Fortunately for me my shipment was packed in original factory boxing, so she couldn't really complain about it.
Watch out next time you bring in a self packed item.
What I found was one clerk serving a room full of customers, where formerly there were two or three. She made a big producion out of checking packages for correct packing. In fact, this seemed to be her major role, aside from collecting money.
In the past, UPS would help beef up the packaging if they could. Now the clerk simply advised people to take their non-compliant packages to the nearest Mailboxes Etc for packing assistance. Of course they didn't mention that it might cost a bit...
Fortunately for me my shipment was packed in original factory boxing, so she couldn't really complain about it.
Watch out next time you bring in a self packed item.