Magtech amplifier over heating.

I bought one about 2 years ago...It failed shortly after I bought it, and I sent it back. Roger sent me a new amp as he was waiting for a part . The new one failed a bit later , and back it went again.

It runs warm at idle, which I was surprised about, as owners and reviewers commented on how cool it ran. One of my cats loves to sleep on it, as it is like a heated bed!

When operating, it tends to be very warm, and when I listen loudly, it is so hot you can't hold your hand on it for long.

Roger told me that it was being overdriven, as I have Magnepan 3.7's and he stated they are very inefficient, which is so.
I've since turned down the volume, and so far no issues, but the shipping cost for repairs tends to balance out he great price, as does being without an amp for a few weeks.
I love the sound, and have even considered the mono blocks...should it fail again, I'm sure I would discuss other options with Roger.
He stands behind his product, surely.

If it's a QC issue, then maybe my ownership will be shorter than I planned.
A tough call.

So which manufacturer is better one with poor design but nice or one with solid design but not nice?

I showed Roger this thread and he composed the following response for you. I hope this helps. cheers, Angela

It is true that a small percentage of Motorola's 4000 series Thermal Trak transistors develop faults in their thermal sensors. This causes the bias in an amplifier to increase and that channel will run hotter than normal. Fortunately, the transistor itself works properly so the amplifier continues to operate normally with very low distortion.

Unfortunately sensor failures do not occur immediately. The fault does not appear until the amplifier has been in use for weeks or months. As a result, there is no way of that a manufacturer can identify a Thermal Trak transistor that is prone to failure during his quality control and burn-in process.

Motorola has responded to their problem by discontinuing their faulty, 4000 series Thermal Trak transistors and replacing them with a new version. We here at Sanders Sound Systems have been replacing the original faulty transistors with the new ones and so far we have had no failures in the new transistors.

However, the new transistors have only been available for a few months. Before that we had to replace early faulty 4000 series transistors with more 4000 series ones. This resulted in some customers having more than one failure. This should no longer be a problem with the new transistors.

Only a small percentage of the original 4000 series transistors failed. Most Magtech customers have had no problems with their original transistors and their amplifiers continue to operate perfectly. So Magtech customers who are not having any transistor problems need not be concerned.

The bottom line here is that Motorola has taken action to fix their Thermal Trak problem. So we should not be seeing such failures in the future. Sanders' customers can rest assured that Sanders will fix any Magtech amplifiers affected by Motorola's transistor problems at no charge under their lifetime warranty.

Great Listening,
Roger

Nice to see such a reasoned and considerate response to the situation from Roger. Always good to see a company that continues to support their customers and their products especially when a problem arises. I'd like to see more manufacturers act in such a responsible manner.

Yes, Ive had a pair of the monoblocks for some years now, serial #00352, that I run some Magneplanar 3.7 speakers with.
I noticed a few weeks ago one side of one monoblock running extremely hot, initially thought it might be a ventilation issue but after eliminating most of the variables it still runs very hot. Even with no load, it warms up very fast from off state. The amp still works OK and no other indications of any problems.

It sounds like I might have the same thermal track tranny problem.
I hope my local support, Bill McCleans Hi Fi,  can fix it. I'm in Australia.