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Magnepan Service HORRIBLE???

I am now into my 5th week waiting for Magnepan to evaluate shipping damage to a pair of MG 3.7's. My wife and I paid Craters and Freighters to build a custom wood crate for them so they would not be damaged further by the trip from Richmond to Minnesota.

I know everyone will say they are a small company and I need to be patient but this is ridiculous to my mind. I have called 5-6 times and the seller has also called. The last time I called Shelia acted like she had never spoken to me before despite the previous phone conversations.

I know the MG 3.7's are supposed to be sensational speakers and I bought my first pair of Magnepans in 1975 but I am seriously considering flipping these if Magnepan ever inspects and repairs them. The aggravation simply is not worth it to me.

A month and I can not even get anyone at Magnepan to open the crate, inspect them, and give me a damage estimate to provide to FedEx who is ready to pay the claim. Unfortunately, they can't pay until Magnepan provides an estimate of the damage and then I have to wait for the actual repair.

I never thought I would feel this way about Magnepan but this current situation has changed my mind to a huge extent. This is just ridiculous the way I see it and I can see no good excuse for it.
etmerritt33

Showing 4 responses by onhwy61

onhwy61's avatar
onhwy61
5,284 posts
 
It's summertime and people take vacations. Five weeks isn't a long time for a problem to be addressed. Magnepan's a fairly small company with a very good reputation, except about product deliveries. They can be slow.

My advice is to stay on top of them, but don't break into a sweat or otherwise get worked up.
onhwy61's avatar
onhwy61
5,284 posts
 
Magnepan makes extremely high value, high performance esoteric loudspeakers. They routinely receive outstanding reviews and frequently have waiting lists for new purchases. They are a small, privately held company that makes its products in the USA. Despite all of their decades long success people are now calling for them to change their business model because one person has complained. And that person purchased on the used market, not from a Magnepan dealer.

So if Magnepan becomes part of the Harman Group, outsources its manufacturing to China/Mexico, starts selling at Target/Walmart and releases a premium line of gold plated speakers starting at $70,000 will everybody be happy?
onhwy61's avatar
onhwy61
5,284 posts
 
Etmerritt33, the more you post, the more a complete picture of the type of person you are emerges. To some extent it doesn't matter, but suppose an employee at Magnepan was reading this thread. The way you've, maybe not directly, but causally encourage others to not buy Magnepan products, which in effect threatens that employee's ability to put food on the table for his family or shelter above their heads. Do you think reading this thread will motivate that employee to get to taking care of your problem faster? Or will your speakers get passed over time and time again to handle the problems of people who aren't whining, pouting, stomping their feet or holding their breath?

Human nature is what it is.
onhwy61's avatar
onhwy61
5,284 posts
 
Obviously the OP has a right to express his experiences and opinions. At the same time participants is this forum have the right to an opinion about the OP's problem(s) and the reasonableness of his actions. I read this thread as an attempt to drive business away from Magnepan. Based upon what the OP has stated I don't think such a post is warranted.

Criticism is not the same thing as unleashing the "modern forum based wrath machine" (to use Wolfgarcia's phrase). Being that the audiophile universe is small to begin with, I seriously question why someone would want to drive business away from one of the bedrock firms in this small universe.

Next time you are pulled over by a state trooper be sure to shout at him how your taxes pay his salary and how he really works for you. Tell the same thing to the judge when you're disputing the ticket.
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