My perspective is that Roon’s strong point is information about the music you are listening to...
The other strong point is using various endpoints with multiple systems. (Sonore, Bryston, BS, Moon even the old and lowly Sonos ZP 90s can be used)
Its even cooler that the app on my iMac acts as and endpoint and can digitally output to the USB headphone output or my USB connected Schiit DAC for desktop speaker audio. Even the ipad can do it for remote headphone listening anywhere in the house.
I agree with others that once you get it dialed in you really don’t need that much support. Since I moved my core to an SGC i5 its been rock solid and sound close enough to my Bryston BDP pi to be good enough. Super easy to switch to the BDP for critical listening.
Also understand the frustrated people. If you dont have all the piece parts dialed in the SQ will not compare to a quality high end stand alone unit.