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Made in Canada conundrum

We all know that some of the very best audio equipment is made in Canada. Some of these legendary companies don't have service facilities in the USA, so if it breaks,like mine did, you send it back to Canada. I just experienced this: Promised about 2 weeks turn-around time, but we're going on 2 months and it's still at Customs in Canada, who are waiting to clear it, having charged me tax, duty, broker fees (FedEx) and a fourth charge for some technicality that I've forgotten. What do US purchasers feel about paying tax, duty and broker fees when they buy Canadian and then pay the same fees again to have the original repaired? Annoyed, like I am, or did you know that? And would you have bought Canadian if you knew this before-hand - like I didn't, because nobody told me. Should I have known this? Opinions, please. (I will keep the Manufacturer's name confidential while I wait for resolution)
springbok10

Showing 1 response by terryakhan

terryakhan's avatar
terryakhan
109 posts
 
I am a citizen of both countries and have shipped several items for warranty service, repairs, upgrades and mods across both borders without a single problem at US or Canada Customs.
It is very easy to make a mistake filling up the simple custom forms for either country, never print the word 'phono'. It can be easily taken as
Take your time and write properly so any fool can understand your hand writing, fill in all all all all the boxes.
Typical declare is eg 'Defective pre-amplifier for repairs and will be returned to sender'
Country of origin, where the thing was finally assembled.
Make use of USPS and Canada Post.
Declared value 100.00
You are asking for more problems and cost if UPS, FedExp and DHL. These boys ha long list of hidden charges especially UPS.
You are liable to receive endless bills.

USPS/Canada Post, write properly and fill out the form properly. No experience needed.
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