Lyra : World class service


There are a few manufacturers with world class service and commitment to the consumer. It's important that they be given the recognition and kudos they deserve . A couple of Sundays ago my Lyra Atlas cart committed suicide ( sad story) and in a state of depression I sent Lyra a mail and got a response on a Sunday evening. Japan time is 3.5 hrs ahead. Wow I was and remain impressed. The Atlas is now at the Lyra facility near Tokyo being given a makeover. Throughout this process Lyra ( Jonathan Carr and Stig Borge ) were thoroughly professional, prompt and courteous.
I wish there were more manufacturers like Lyra. I say this from past experience with another Japanese cart maker who refused to have
anything to do with a product they had manufactured.
I hope other Agoners with wonderful stories of great manufacturers will chime in with their experience .
Cheers
Pradeep
sunnyboy1956

Showing 2 responses by moonguy

I am having my Kleos rebuilt now by Lyra. I have an internal problem with the cartridge. I am the 2nd owner. It is costing me just $100 over 1/2 price of a new one to rebuild it.

I consider basically half price for total rebuild is good value. I do however think Lyra should have a Re tip policy which would be substantially quite a bit lower than a total rebuild price.

I have read that the cantilever on the Delos is an off the shelf part where as above the delos model they are exclusive to Lyra and are a custom part.

Even so, Lyra should have a standard Re tip charge just like Soundsmith has which shouldn't cost an arm and a leg to get done.Perhaps Johnathon Carr could set a standard Re tip charge for each Lyra cartridge and have this posted on the Lyra website.

I know I for one won't be paying a total rebuild charge for a simple Re tip down the road when the needle wears out.I think it is at that point when Lyra owners are looking at Soundsmith or pack it in entirely and switch to another brand such as read in the above post.

I realize the Lyra cantilever above the delos model would probably cost more than the Soundsmith model, but keep the price within reason so you retain a loyal customer instead of giving them no option but to switch to other brands due to the re tip charge now in place.
Hi Johnathon,

My dealer was told it would be quicker turnaround time
getting my Kleos rebuilt rather than using mine towards a
credit on a new kleos.

My dealer was told 10 to 12 weeks for the rebuild and
longer if I choose a new Kloes. My cartridge was sent back
this week with the rebuild option due to that being the
shortest turnaround time to get back to me.

Since you said it takes longer to do the rebuild, I am not
sure why my dealer was told getting a new Kloes would be
even longer. I would have preferred the brand new cartridge.

If you wish, you can get a hold of me at
gainermoon@yahoo.ca

Thanks for the clarifications on why a rebuild would be
necessary, not just a retip.It makes sense.