Esoteric makes great sounding players. My concern would be servicing. There were a few threads about poor US service approximately a year or 2 ago. Perhaps there were some pandemic issues that have been resolved, but especially as you identified service as a priority in your OP, I would want to have that sorted out before you buy.
Personally I use an Oppo 105 as a transport into a Bryston DAC. With SACD I output the Oppo DSD over HDMI into the Bryston