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Levinson 3XX Amplifier Repairs

Thought i would post this as it is hard to find any solid information online about the Mark Levinson 33x capacitor repair problem.

I purchased a 332 here on audiogon about 6 months ago. A few weeks ago it developed a loud hum in the right channel. i contacted Levinson (or what is left of them) and was informed that there are only 2 authorized repair shops in the US. Pyramid Audio in Texas and The Service Bench in Mass.

I called the service bench first and was informed that they charged a FLAT LABOR RATE OF $900 + parts! This was a crazy number so i called Pyramid Audio. They said it was a $100 diagonstic fee that would be applied to parts and labor. this seemed reasonable so i shipped the amp to them ($150 shipping).

About 1 week later i received a call from Pyramid Audio stating that my reapir was going to be $1600!!! They also gave me the option of abandoning the amp or having it shipped back!

I feel that i am getting gouged here but really have no choice so i went ahead and got the amp repaired. i'll keep everyone posted on how the repairs ended up.
gmoneyreece
jayctoy's avatar
jayctoy
4,070 posts
 
Honestly,Iam impressed with the 333,the way they drive
the Andra 1 is effortless,Iam glad I did not buy one.
kcwolfpck's avatar
kcwolfpck
1 posts
 
Gmoneyreece,

Sorry to use this thread as a method of contacting you, but they've removed the "contact member" feature. I see you've left AudiogoN feedback for member "Kermit" back in April. Can you please send me an email at sylkesw@gmail.com regarding your dealings with this member. I just need some reassurance as the transaction is not very conventional and I wanted to make sure I'm dealing with the same person as you left feedback for. I'd really appreciate this. Thanks! Scott
bobag's avatar
bobag
9 posts
 
My Levinson 333 died 2 days ago after 22 years of light use. I’m hunting about looking for service locally. As a last resort, I might just replace all the caps myself and see what happens. 
This a strong motivation for buying from a company that stands behind their products a prime example being McIntosh. 
unsound
7,329 posts
 
I haven’t much cared for the Levinson house sound compared to their direct competitors, but their long time poor reputation for customer service has kept me from reconsidering their gear for some time now.
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