2. digital
  3. 190260-102439

LAIV Harmony

New company with a new product.  There are several "professional" reviews out there, but not much consumer input here or elsewhere.  Those that have been using now for over a month, what are your thoughts?  What were you using previously and how does it compare?

audiostick

Showing 2 responses by standardmodel

standardmodel
2 posts
 

I was purchaser number nine of the LAiV Harmony. My input board has died. I’m not the first with this problem. It appears there has been a quality problem of some sort. Response from LAiV was within hours with a promise for a new board. I’ll follow up with my experience.

Until it expired, I have been very impressed with the DAC.

standardmodel
2 posts
 

I reported above that the input stage of my LAiV Harmony Dac died. After I reported the problem, I had a response in a matter of hours that a new board would be sent to me. It arrived by FedEx along with a ground strap, white gloves, new screws and a new warranty sticker in about three days. Half an hour to install following a YouTube video with installation instructions and the problem was solved.

LAiV wanted the old board back. I took it to UPS and they wanted $115.00 to send the old board back (maybe six ounces). I then went to the US post office and it cost $14.00 to send it back.

I asked why the failure and was told that a board supplier had sent an initial batch of boards with a latent defect and there hasn't been a problem since.

 

StandardModel

More to discover