2. misc-audio
  3. 119653-18573

KUDOS to Music Direct

I recently purchased a demo piece of equipment from Music Direct. They quickly shipped it out and I received it without shipping damage.
I hooked it up and started it up and all was good until I went to use the remote. It wouldn't work.
I opened it up to check the batteries. They were horribly corroded and had leaked out.
The next day I put in a call to customer service and explained the situation. Without question they immediately ordered a replacement and apologized for the inconvenience. 
Now that is what I call Customer Service.
Having had bad experiences in the past with other companies, it was refreshing to be treated as a valued customer.
Kudos to Music Direct. They deserve recognition.
jadedavid

Showing 1 response by sfar

sfar's avatar
sfar
1,756 posts
 
I had a similar experience with Music Direct. I ordered a refurbished Peachtree Decco and when it arrived the right channel was stone dead. After trying the usual diagnostics I called customer service.

With no questions asked they shipped another unit and asked me to ship back the original one when the replacement arrived and I determined it was working properly. 

When it did arrive I saw that it was a new unit, not a refurb, called customer service again and was told, "Oh, we didn't have any more refurbished ones so we sent a new one."
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