Jed, if you're talking about the New Record Day review of the GR-modified Elac, know that he is talking about the "advanced" mod---there is also a "basic" one, much cheaper with most of the other's benefits.
KUDOS to Music Direct
I recently purchased a demo piece of equipment from Music Direct. They quickly shipped it out and I received it without shipping damage.
I hooked it up and started it up and all was good until I went to use the remote. It wouldn't work.
I opened it up to check the batteries. They were horribly corroded and had leaked out.
The next day I put in a call to customer service and explained the situation. Without question they immediately ordered a replacement and apologized for the inconvenience.
Now that is what I call Customer Service.
Having had bad experiences in the past with other companies, it was refreshing to be treated as a valued customer.
Kudos to Music Direct. They deserve recognition.
I hooked it up and started it up and all was good until I went to use the remote. It wouldn't work.
I opened it up to check the batteries. They were horribly corroded and had leaked out.
The next day I put in a call to customer service and explained the situation. Without question they immediately ordered a replacement and apologized for the inconvenience.
Now that is what I call Customer Service.
Having had bad experiences in the past with other companies, it was refreshing to be treated as a valued customer.
Kudos to Music Direct. They deserve recognition.