I bought a used LS100 here on Audiogon and had some questions about it. Dan didn’t have to, but he was very patient and helpful in answering some questions I had. Not to mention, the LS100 is a wonderful piece of gear. I also like that he’s here in WA state making all the cool things he does in my "back yard".
Kudos to Dan Wright of Modwright
Last week, my Modwright SWP 9.0 Signature phono stage had a problem. Both channels went out, and after some tube swapping to no effect, I called and talked to Dan Wright. Dan said send it to him, he would do the repairs with no service fee. He measured all performance criteria, everything matched to extremely good tolerances. He then used it playing music, and also turned the gain up quite high with the stylus just sitting in the groove, and found the unit to be very quiet, just the normal amount one might expect with a tube unit.
It turned out to be just bad tubes, and true to his word, no service fee. All I had to pay was return shipping, and for new packing that I asked for since I never had the original box.
I have owned this phono stage for around eight years, and have had several occasions to speak to Dan, and he has never been anything but welcoming and helpful. He is a jewel in the realm of audio manufacturers and designers.
I do appreciate that kind of treatment, as would all of us.
Regards, and Happy Holidays,
Also Dan
It turned out to be just bad tubes, and true to his word, no service fee. All I had to pay was return shipping, and for new packing that I asked for since I never had the original box.
I have owned this phono stage for around eight years, and have had several occasions to speak to Dan, and he has never been anything but welcoming and helpful. He is a jewel in the realm of audio manufacturers and designers.
I do appreciate that kind of treatment, as would all of us.
Regards, and Happy Holidays,
Also Dan