2. amps-preamps
  3. 1260386376

Kudos to Audio Research

Fixed at no charge! I bought used Ref 210s here on Audiogon about a year ago. Ordered a new tube set from ARC about 5 weeks ago. One 6550 output tube went bad and burned some circuitry. ARC fixed the problem, which was a lot more than just a blowen fuse, and shipped it back in a new box.

I really thought it was going to cost me $1,000.

After 30 hours the unit seems rock solid and sounds great.

Thanks Audio Research.
Terry
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Showing 1 response by jsd52756

jsd52756
420 posts
 
It seems some are missing the original point of the post. The amp owner is giving praise for great product support from the mfg. This stuff is electronics and yes "sh** happens". With all the bagging that we've seen on this site in regards to bad product support, it seems the mfg. did a good job of keeping a customer happy. Praise is certainly in order.
-John
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