Kudos for Krell Customer Service

I recently purchased a demo Krell 400xi from a Krell USA authorized dealer. Shortly after the equipment was installed in my system, the remote failed. I called Krell and unlike all too many manufacturers, I reached a live and sympathetic and efficient human being in less than a minute. I was then, in turn, referred to Bret D'Agostino the National Sales Manager who without a moment's hesitation volunteered to send me a new remote at no cost to me, not even shipping charges; which then arrived 3 days later after an East Coast to West Coast journey. I have been in this hobby for almost 45 years, and I can therefore say with some authority that there are very few companies that are so caring and responsive. In these more than trying economic times, it is indeed nice to know that some companies are still willing to give customer satisfaction top priority. Congratulations, Krell; and once again, thank you! You have set a standard that many other manufacturers would be well-served to emulate.