I have had to send my KCT pre-amp back for repairs and my KPS-28c several months later. I wish they never needed repairs, but they did. The service department fixed them for me and so I am happy. Maybe they could have done it faster, or paid for my shipping costs, but still I am happy that they are working perfect now.
Krell Service
Love to hear turn around times you have recently experienced at the Krell factory service dept.