Verify that XLR pin 1 is connected to the line earth. It may have a low value resistance like 10Ω if there is a loop break.
In recording studios we used twin screen, connected RCA pin to +ve, and -ve & screen to the shell at the source. At the amp XLR, +ve to +ve and -ev ONLY to -ev. Screen unconnected at amp.
If that does not work, there is an issue with the source earth.
If you are going to use cheaters plugs, ground the amp and lift everything else.