The Pass Labs team is still winning over customers.
I am old to audio, but new to Pass Labs.
I purchased a used xa30.8 recently from a fellow audiophile, and it wasn’t working right.
I reached out to Pass Labs. Desmond gave me some troubleshooting tips within a day of me writing, and when it needed more help I was given to Kent.
Kent has been an absolute gentlemen to work with as well.
Glad I sent it in as there were not only visible issues with the meter, but it also needed a couple of gain modules replaced/brought back to spec.
I deeply appreciate the availability of the team (including Anastasia).
I am really bowled over by the fact that not at one time did I feel like less of a customer because I was the 2nd owner and bought off the private, used market.
I am a convert!
Increasingly important to have such a wonderful experience in these crazy days!
…It doesn’t hurt that the gear sounds amazing!!
THANKS TO ALL THE Pass Labs team!
