Thom at Brooks Berdan Ltd. in Monrovia, CA has a lot of experience servicing Jadis products, of which BBL is a dealer. He’s in the store on Wednesdays and Saturdays, is a very knowledgeable electronic engineer and technician. and a friendly, helpful guy.
Jadis bias values and customer service
Hello all,
Had a conversation with Jadis today in French as I reside in France. I have a DA-7, a DA-5 and a DPL2 since 1996 and needed some information on KT120 tube compatibility and bias values. Simple questions...
JADIS officially and categorically refused to answer my questions and invited me to take my equipment to a technician (of which there are not many servicng Jadis products...). Yes, that is correct, no simple information was given to me as a faithful customer since 2 decades.
I assume, for those of you in countries other than France, that your dealer or retailer could obtain any information you might need, but my retailer has been closed for many years...
For those of us who can safely perform basic operations, like adjusting bias on fixed bias amps(!), Jadis' attitude is not putting the customer first, but rather its network of retailers or technicians. Personally, I don't agree with this policy.
Part of what we enjoy about our hobby and the various equipment we have, is the very ethos of the manufacturer. I feel that Jadis has taken a serious hit for mistaking its customers for imbeciles.
Good listening to all...
Had a conversation with Jadis today in French as I reside in France. I have a DA-7, a DA-5 and a DPL2 since 1996 and needed some information on KT120 tube compatibility and bias values. Simple questions...
JADIS officially and categorically refused to answer my questions and invited me to take my equipment to a technician (of which there are not many servicng Jadis products...). Yes, that is correct, no simple information was given to me as a faithful customer since 2 decades.
I assume, for those of you in countries other than France, that your dealer or retailer could obtain any information you might need, but my retailer has been closed for many years...
For those of us who can safely perform basic operations, like adjusting bias on fixed bias amps(!), Jadis' attitude is not putting the customer first, but rather its network of retailers or technicians. Personally, I don't agree with this policy.
Part of what we enjoy about our hobby and the various equipment we have, is the very ethos of the manufacturer. I feel that Jadis has taken a serious hit for mistaking its customers for imbeciles.
Good listening to all...